Terms of Service
The guidelines that govern your shopping experience with us
Welcome to Raab India
By accessing and using our website, you agree to be bound by these Terms of Service. Raab India specializes in handcrafted home decor, artisan resin art, and premium candles. We encourage you to read these terms carefully before making a purchase.
Agreement to Terms
By using our website, placing an order, or creating an account, you confirm that:
- You are at least 18 years old or have parental consent
- You have read and understood these terms
- You agree to comply with all applicable laws
- All information you provide is accurate and complete
Products & Services
Handcrafted Nature
All our products are handmade with love. Slight variations in color, size, and finish are a hallmark of artisan craftsmanship, not defects.
Product Images
We strive to display accurate colors. However, actual products may vary slightly due to lighting, monitor settings, and handmade nature.
Pricing
All prices are in INR (₹). Prices may change without notice. Offers and discounts apply as stated and cannot be combined unless specified.
Availability
Products are subject to availability. We reserve the right to limit quantities, discontinue items, or modify offerings.
Orders & Payments
Order Placement
When you place an order, it's an offer to purchase. We reserve the right to accept or decline orders based on availability, pricing errors, or suspected fraud.
Order Confirmation
An order confirmation email indicates we've received your order. The contract is complete only when your order is shipped.
Payment Processing
We accept UPI, Credit/Debit Cards, Net Banking, and Wallets. Payment is processed securely through Razorpay.
Order Cancellation
Orders can be cancelled within 12 hours of placement. Once processing begins, cancellations may not be possible.
Shipping & Delivery
Delivery Locations
We ship across India. Delivery times vary based on location. Remote areas may require additional time.
Processing Time
Handcrafted items take 3-5 business days to prepare before shipping. Custom orders may take longer.
Delivery Risks
Risk transfers to buyer upon delivery. Please inspect packages immediately and report damages within 24 hours.
Shipping Costs
Free shipping on orders above ₹499. Standard shipping charges apply for smaller orders as shown at checkout.
Returns & Refunds
Eligible for Return
- Damaged during shipping
- Wrong item delivered
- Missing components
- Manufacturing defects
Not Eligible
- Change of mind
- Custom/personalized items
- Used or altered products
- Minor handmade variations
Note: Returns must be initiated within 7 days of delivery. Refunds are processed within 7-10 business days after inspection.
User Responsibilities
Provide accurate and complete information
Maintain the security of your account
Use the website lawfully and respectfully
Comply with payment obligations
Not engage in fraudulent activities
Not misuse or exploit our services
Intellectual Property
All content on this website — including logos, images, product designs, text, and graphics — is the exclusive property of Raab India and protected by copyright laws.
Limitation of Liability
Raab India shall not be liable for:
- Indirect, incidental, or consequential damages
- Loss of profits or data
- Delays caused by shipping partners
- Force majeure events (natural disasters, pandemics)
- Third-party payment gateway issues
- User negligence or misuse of products
Our total liability is limited to the amount paid for the specific product in question.
Governing Law
These Terms of Service are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in Hyderabad, Telangana.
By using our services, you consent to this jurisdiction and agree to resolve disputes through good-faith negotiation before legal action.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting. Continued use of our website after modifications constitutes acceptance of the updated terms.
Last Updated: January 2026
Questions About Terms?
Our team is happy to clarify any aspect of these terms
