Privacy Policy
How we collect, use, store and protect your personal data · Last updated: January 2026
Our Commitment to Your Privacy
This Privacy Policy applies to the website raabindia.com and all services offered by RAAB India (“Raab”, “we”, “our”, “us”), with its registered address at 405, Ikays Shlokha, Hyderabad 500055, Telangana, India. For the purposes of the Digital Personal Data Protection Act, 2023 (DPDP Act), Raab India is the “Data Fiduciary” and you, the customer, are the “Data Principal”.
This policy explains what personal data we collect, why we collect it, how long we keep it, who we share it with, and the rights you have over your data. By using our website or placing an order, you confirm that you have read and understood this policy. We process personal data only with your consent or where permitted by law (legitimate business interest, contractual necessity, or legal obligation).
Information We Collect
Personal Information
- Full name
- Email address
- Phone number
- Shipping & billing address
Payment Information
- Payment method details
- Transaction history
- Billing information
- UPI/Card details (encrypted)
Technical Information
- IP address
- Browser type
- Device information
- Cookies & analytics data
Shopping Information
- Order history
- Wishlist items
- Product preferences
- Reviews & feedback
How We Use Your Information
Process Your Orders
To fulfill your purchases, process payments, and deliver our handcrafted products to your doorstep.
Customer Communication
To send order confirmations, shipping updates, and respond to your queries and support requests.
Improve Our Services
To analyze shopping patterns and enhance your browsing experience on our website.
Marketing Communications
To send promotional offers, new collection updates, and newsletters (only with your consent).
Legal Compliance
To comply with legal obligations, prevent fraud, and protect our rights.
How We Protect Your Data
SSL Encryption
All data transmitted is encrypted using industry-standard SSL technology
Secure Payments
Payment processing through PCI-DSS compliant gateways
Access Controls
Restricted access to personal data on a need-to-know basis
Regular Updates
Security systems are regularly updated and monitored
Cookies & Tracking
We use cookies to enhance your browsing experience. These small files help us:
Information Sharing
We do not sell your personal data. We share data only with the following Data Processors, strictly to operate our service, and only the minimum information required for each purpose:
Logistics Partners
Shiprocket, Delhivery, Bluedart, India Post and similar couriers (name, phone, full address) to deliver your order.
Payment Gateways
Razorpay (and any other PCI-DSS compliant gateway) to process payments. We do not store your full card or UPI credentials.
Analytics & Hosting
Google Analytics, Meta Pixel (consented), Hostinger (web hosting), WhatsApp Business API for order updates.
Legal Authorities
Only when compelled by valid Indian legal process (court order, statutory request, or to prevent fraud / harm).
Cross-border transfer: Some of these processors may store data on servers outside India. By using our service you consent to such transfer; we ensure each processor offers protections equivalent to those required under Indian law.
Your Rights as a Data Principal
Under the Digital Personal Data Protection Act, 2023, you have the following rights. To exercise any right, please email our Grievance Officer at grievance@raabindia.com from your registered email. We respond within 30 days.
Data Retention
We retain personal data only for as long as needed to fulfil the purpose for which it was collected, or as required by Indian law:
Children’s Data
Our website is intended for users 18 years and older. We do not knowingly collect personal data from children. Where we become aware that a minor has provided personal data without verifiable parental consent, we will delete it. Parents or guardians who believe their child has provided personal data may contact our Grievance Officer to request deletion.
Data Breach Notification
In the unlikely event of a personal-data breach affecting you, we will notify the Data Protection Board of India and affected users without undue delay, in accordance with the Digital Personal Data Protection Act, 2023 and any rules made under it. The notification will describe the nature of the breach, the data affected, and the steps you can take to protect yourself.
Policy Updates
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date. We encourage you to review this policy periodically.
Last Updated: January 2026
Grievance Officer
For any privacy concern, data-rights request, or complaint, write to our Grievance Officer. Acknowledgement within 48 hours; resolution within 30 days.
RAAB India (Data Fiduciary) · 405, Ikays Shlokha, Hyderabad 500055, Telangana, India
+91 80190 06249 · raabindiaofficial@gmail.com
